The answers to all questions you'd like to ask us.

Bicycle shed, Amsterdam Minervahaven

Frequently asked questions. 

Conditions

  • Terms and conditions
    You must be 16 years of age or older to stay at Student Experience, provided you have permission from a parent or guardian to enter into the contract. From the age of 18, you can enter into a contract by yourself. Study conditions vary by location.

    Amsterdam Amstel
    You study full-time or part-time in the Netherlands.

    Amsterdam Minervahaven
    You are registered at an educational institution in the Netherlands or abroad, and you are temporarily staying in The Netherlands for educational purposes. This could be for a study period, an internship, or a Ph.D. associated with a Dutch or foreign educational institution.

    Amsterdam NDSM
    You study full-time or part-time in the Netherlands.

    Amsterdam Zuidas
    You study full-time in Amsterdam.

    Leiden
    You study full-time or part-time in the Netherlands.

    Madrid Pozuelo
    You are registered at an educational institution in Spain or abroad. This can be for a study period, an internship, or a Ph.D., for example.

    Granada
    You are registered at an educational institution in Spain or abroad. This can be for a study period, an internship, or a Ph.D., for example.
  • Proof of enrollment
    All Student Experience studios are exclusively available for students. To finalize your contract, you have to upload proof of enrollment through your service portal.

    When you check in, you must be registered as a student at an educational institution.

    Your proof of enrollment must contain the following information:
    - Your name
    - Study program
    - Whether you're a full- or part-time student
    - The name of your school
    - The academic year

    Campus clause
    For those staying at a long-stay location in the Netherlands (Amsterdam Amstel, Amsterdam NDSM, Amsterdam Zuidas, or Leiden), the contract includes a campus clause. Every year before October 1, you must upload proof of ongoing enrollment in your service portal.

    This campus clause also determines that after you end or complete your studies, you can stay in your studio for up to 6 additional months. If you end or complete your studies you must notify us and terminate your contract through the service portal.

Registration

  • Subscribe
    Did you check the terms and conditions, and are you eligible to live at Student Experience? Then register to be kept informed of our available studios.

    During the registration, you can select your preferred country and location(s). That way, we only send you a notification when a studio that matches your preferences becomes available.

    Registering with multiple email addresses to increase your chances is not allowed. All of your registrations will be removed from the system automatically.
  • Unsubscribe

    Are you no longer interested in receiving updates about available studios? You can adjust your preferences within your studio seeker account or delete your account entirely. 

  • Response overview

    Log in to your account for an overview of your responses to available studios. Please note that this overview only includes responses to currently active ads. If an ad is no longer online, your reaction won't appear here.

Contract

  • Lease period
    The lease period varies per location.

    Amsterdam Amstel
    A minimum of one year.

    Amsterdam Minervahaven
    A maximum of one year.

    Amsterdam NDSM
    A minimum of one year.

    Amsterdam Zuidas
    A minimum of one year.

    Leiden
    A minimum of one year.

    Madrid Pozuelo
    From one night to one year.

    Granada
    A minimum of one semester.
  • Relocation policy

    Once you have made your studio selection, switching to a different studio is not possible. Your contract will be finalized based on the studio you selected during the online booking process.

    In exceptional cases where relocation becomes essential, for example, due to a technical issue, we will contact you personally.

  • Someone else living in my studio temporarily

    Subletting without our permission (renting your studio to someone else) and cohabitation (living with someone) are not permitted and result in a fine for violating the contract.

    In the Netherlands, the government permits temporary subletting of your studio if approved by the landlord. For instance, if you're going abroad for a study exchange, you can have someone occupy your studio for a maximum of 6 months, a practice referred to as home sitting, formally known as residence stewardship.

    Only at the locations Amsterdam Amstel, Amsterdam NDSM, Amsterdam Zuidas and Leiden can you apply for home sitting. Home sitting is allowed only after completing the application process and receiving our formal approval via email. To ensure alignment with our guidelines at Student Experience, we, for example, require a meeting with the person who will occupy your studio.

    For more details and rules and to apply for home sitting, please log into the service portal.

  • Pets

    It’s not allowed to bring pets into any Student Experience location. This rule includes owning a pet in your studio, temporarily taking care of someone’s pet (pet sitting), or a visitor bringing a pet along to your studio or in the communal areas.

  • Terminating your contract
  • Inspection of your studio

    You're expected to leave your studio empty, clean, and in good condition for the new tenant.

    For Amsterdam Amstel, Amsterdam NDSM, Amsterdam Zuidas, and Leiden:
    You schedule the pre- and final inspection when terminating your contract. During the pre-inspection, the duty manager will assess your studio for any defects and provide you with a list of necessary resolutions before the final inspection, which occurs before or on the last day of your contract. If any defects are identified during the final inspection, you will be responsible for covering the repair costs. If the defects are so serious that the studio cannot be rented out immediately after you leave, you will be charged for the number of days the studio is vacant.

    Visit the 'For residents' page of your location to learn more about how to leave your studio and download the checklist:
    Student Experience Amsterdam Amstel
    Student Experience Amsterdam NDSM
    Student Experience Amsterdam Zuidas
    Student Experience Leiden

    For Amsterdam Minervahaven, Madrid Pozuelo, and Granada:
    Your contract has a fixed end date. You must check out and return the keys to your studio no later than the end date. The duty manager will inspect your studio after you have left.

    For more details on the check out process, visit the 'For residents' page of your location:
    Student Experience Amsterdam Minervahaven
    Student Experience Madrid Pozuelo
    Student Experience Granada

     

  • Transferring your studio to someone else

    Unfortunately, transferring your studio to a friend or family member is not possible. To ensure fairness for all studio seekers at Student Experience, your studio will be listed on the website for others to apply.

    However, you can refer your friends to our website, where they can register and apply for available studios.

  • Landlord statement

    A landlord statement provides information regarding living and payment behavior in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year and meet the following criteria:

    • No payment arrears at this time or in the past year
    • No payment plan at this time or in the past year
    • No record with the bailiff at this time or in the past year
    • No social notifications at this time or in the past year

    Do you want us to issue a landlord statement? Send an e-mail to info@studentexperience.com and we can return a completed landlord statement within 2 business days.

Prices

Service costs

  • Service costs

    Long stay
    In order to keep the costs as low as possible for everyone, we collectively arrange matters such as water, internet, and TV connections. These and other services are included in the service costs that you pay for your studio.

    The services and deliveries that we and/or third parties provide are charged as service costs. Think of cleaning, garden maintenance, district heating, water, electricity, and connections for internet and TV. This way, everything is always organized well, and you live in a well-kept complex.

    The amount of the service costs varies per location and can be increased annually if the actual costs exceed the paid advance. Of course, we try to keep the service costs as low as possible. Please check the service portal to find out which services and deliveries are part of your service costs.

    Amsterdam Amstel
    Amsterdam NDSM
    Amsterdam Zuidas
    Leiden

    Short stay
    For contracts with a fixed end date, an all-inclusive price structure applies. This means that the price of your studio and the services you receive are combined into one total price. If you are staying in Spain, you have the option to add a meal plan, which is not included in the base price.

    Amsterdam Minervahaven
    Madrid Pozuelo
    Granada

  • Service costs settlement

    This information applies to the long stay locations Amsterdam Amstel, Amsterdam NDSM, Amsterdam Zuidas, and Leiden only:
    Each month, you pay the service costs in advance, estimated based on projected yearly expenses. The service costs include fees for your individual usage of water, heating, and electricity in your studio, as well as general expenses like internet, cleaning in common areas, security, and caretaker fees (determined according to rent committee rules).

    The service costs are reconciled after the calendar year ends based on actual expenses. The energy tax refund will also be settled in the service cost statement and will not be refunded separately. This process determines whether you've overpaid or underpaid in the previous year. Any excess payment is refunded, or additional charges are invoiced accordingly. Following this reconciliation, the monthly service costs can be adjusted, and a new advance amount is calculated. You can expect to receive the settlement within six months after the calendar year ends.

    However, receiving a substantial refund doesn't necessarily mean your costs will be lower in the new year. Factors such as rising energy prices may prompt us to maintain or even increase the advance amount despite any excess payments from the previous year.

  • Municipal levies and taxes

    Governmental taxes and charges are not service costs. After all, the landlord does not provide services for these.

    In the Netherlands, you will receive an invoice for waste collection and water taxes. If your income is low, you can request remission for certain taxes and charges. On the website of the Tax Office of the Municipality of Amsterdam or Leiden you can read which taxes and levies you have to pay and how you can request a remission for this.

Paying rent

  • Direct debit
    When you sign your contract, you have to pay the first invoice yourself. For future payments (after the first month), you can authorize us to automatically debit the rent from your account monthly. This way, you don't have to worry about payments, and you always pay on time.

    The amount is automatically debited from your specified bank account around the 26th of the month. You can also have someone else pay your rent (for example, your parents). It's important that there's enough money in the account at the time of debiting.

    For Amsterdam NDSM: Have you just moved in and missed the moment of debiting? There's a second possibility on the 20th of the month. The rent will be debited on the 1st of the month.

    Change your payment method here.
  • Bank transfer
    You can manually transfer your monthly payment via your bank, so you can determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your personal number in the service portal. Residents of Amsterdam NDSM don't need to add their customer number to the transfer.

    Bank account details vary per location. You can find the bank account details for your location on the FAQ page under 'Payment details'. Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Important: our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.
  • Payment order

    You can set up a monthly payment order or periodic transfer and determine the date of the transfer yourself. Just make sure we have received the amount before the first of the month.

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your personal number in the service portal. Residents of Amsterdam NDSM don't need to add their customer number to the transfer. 

    Bank account details vary per location. You can find the bank account details for your location on the FAQ page under 'Payment details'. Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

     

  • Online payment

    You have the option to manually transfer your monthly payment via online payment through the service portal. Online payments are not available for the locations Amsterdam NDSM and Leiden; you must make a bank transfer through your bank instead.

    You can make your online payment via iDeal (for Dutch bank accounts) or by credit card.

    Important: our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

  • Backlog

    Your rent should be received in our account before the 1st of the month. If this is not the case, a payment backlog occurs and we will send a reminder. If you fail to pay within 14 days, collection costs will be charged.

    To avoid this, make sure to pay on time to prevent unnecessary costs.

    Important: our system requires at least one working day to process your payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Please complete your credit card payments at least two weeks in advance.

    You can settle your payment arrears through the service portal.

  • Payment plan

    Payment arrears can quickly add up, so it's important to find a solution quickly. In exceptional cases we can arrange a payment plan for this. This way you pay off your debt in installments.

    The most important rules are:

    • A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
    • The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
    • Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.
  • Debt assistance
    In the Netherlands, your municipality can help you if you have debts you can no longer overcome by yourself. Check the website of your municipality to find out if you’re eligible.

    Amsterdam

Payment details

  • Amsterdam Amstel
    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Amsterdam Amstel
    NL97 ABNA 0584 4471 91
    (Name: RAVAM AMSTELHOME CV)

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: ABN AMRO Bank N.V.
    Address: Gustav Mahlerlaan 10
    City: Amsterdam
    BIC: ABNANL2A

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.
  • Amsterdam Minervahaven
    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Amsterdam Minervahaven
    NL02 RABO 0320 8572 98
    (Name: SCI Student Experience Real Estate I CV)

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: Rabobank Amsterdam
    Address: Amstelplein 8
    City: Amsterdam
    BIC: RABONL2U

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.
  • Amsterdam NDSM

    Always state your name and address with the transfer.

    IBAN account number Amsterdam NDSM
    NL56 ABNA 0623 2654 86
    (Name: Bouwinvest Dutch Institutional Residential Fund N.V.)

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: ABN AMRO Bank N.V.
    Address: Gustav Mahlerlaan 10
    City: Amsterdam
    BIC: ABNANL2A

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

  • Amsterdam Zuidas

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Amsterdam Zuidas
    NL26 ABNA 0616 3626 33
    (Name: RAVAM C V)

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: ABN AMRO Bank N.V.
    Address: Gustav Mahlerlaan 10
    City: Amsterdam
    BIC: ABNANL2A

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

  • Leiden

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Leiden
    NL67 ABNA 0119 1043 93
    (Name: RHESA NL More B.V. )

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: ABN AMRO Bank N.V.
    Address: Gustav Mahlerlaan 10
    City: Amsterdam
    BIC: ABNANL2A

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

  • Madrid Pozuelo

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Madrid Pozuelo
    ES06 0081 5161 6600 0137 8242
    (Name: SCI Student Experience Real Estate III C.V.)

    International payments
    For international payments, you may need additional information. You can use the following bank information.
    Name: BANCO DE SABADELL, S.A.
    Address: Avenida Oscar Espla 37
    City: Alicante, Spain
    BIC: BSABESBBXXX

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

  • Granada

    Always state your name, address, and customer number (KLxxxxxxxx) with the transfer. You can find your customer number in the service portal.

    IBAN account number Granada
    IBAN: ES17 0182 2359 0502 0160 0651
    Beneficiary: SCI Student Experience Real Estate IV C.V.

    International payments Granada
    For international payments, you may need additional information. You can use the following bank information.
    Bank Name: BANCO BILBAO VIZCAYA ARGENTARIA S.A
    Address: C. de Sauceda, 28, 28050
    City: Madrid, Spain
    BIC/SWIFT: BBVAESMMXXX

    Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

    Please note that our system requires at least one working day to process your online payment and update your payment overview. International payments may take up to 3 working days to process. For credit card payments, the duration varies depending on the customer's bank and may take up to two weeks before we receive the amount. Therefore, please ensure that credit card payments are completed at least two weeks in advance.

Furnished and unfurnished studios

  • Furnished studios

    In Amsterdam Minervahaven, Madrid Pozuelo, and Granada, you stay in a fully furnished studio. All you need to do is unpack your suitcase and let the best time of your life begin!

    Want to know what’s included per location? Check it out:

    Amsterdam Minervahaven
    Madrid Pozuelo
    Granada

    In Leiden, your studio is equipped with all large furnishing items, such as a bed, desk, a table with chairs, and more. Bring your own decorations to personalize your studio, and check out the IKEA basket we filled with all the essentials.

    Want to know exactly which items are included? Check it out on the page of the location Leiden.

    If you need some inspiration for decorating your furnished studio, check out this article.

  • Unfurnished studios

    At Amsterdam Amstel, Amsterdam NDSM, and Amsterdam Zuidas, you will stay in an unfurnished studio. You can let your creativity flow and personalize your studio in your own style :). Drilling is not permitted, but there are many different ways to decorate your studio and create more storage space; check out our tips here.

    In unfurnished studios, you can even redo your floor by placing laminate flooring of a maximum thickness of 6 mm on top of the floor covering. When leaving your studio, you will need to return the floor to its original state.

  • Internet and television

    Home is where the WiFi connects automatically. We're happy to help you set up your internet and your television. To find out the specifics about how to access the internet and how to install your TV at your location, click on your location below:

    Amsterdam Amstel
    Amsterdam Minervahaven
    Amsterdam NDSM
    Amsterdam Zuidas
    Leiden
    Madrid Pozuelo
    Granada

Repairs, disturbances, and complaints

  • Request a repair

    If there's something in your studio or a communal area that requires repair, please submit a repair request. You can schedule an appointment with the duty manager or authorize us to fix the issue even if you're not at home.

    An overview of the repairs you requested (both for your studio and communal spaces) can be found here.

    For emergencies, please call the duty manager directly. You can find their number in your service portal.

  • Disturbance

    Are your neighbors causing disturbance with loud music or household waste? This is how you get it sorted!

    1. Talk
    It's important first to discuss the issue with your neighbors. They may not even be aware of the disturbance they're causing. Stay calm and friendly and be understanding of each other's situation. If this doesn't help, you can proceed to step 2.

    2. Report a disturbance
    If a conversation did not help solve the situation, you can report the disturbance to us. We will look at a fitting solution.

  • Complaints

    Do you have a complaint? Report it so that you can live carefree again. We will pick up your complaint as soon as possible.

    Not a resident?
    Are you experiencing a disturbance from one of our locations? Please contact us so that we can find a solution.

Medical services

Sports field on the rooftop

  • Rooftop sports field

    Have you seen our iconic rooftop sports fields and padel fields? They can be used for a game of urban football, basketball or a padel game in the sun. And, of course, you can use it to take the perfect Instagram photo during sunset.

    Almost every Student Experience location has a sports field on the roof, each a different type or color:

    Student Experience Amsterdam Amstel = Yellow
    Student Experience Amsterdam Minervahaven = Black
    Student Experience Amsterdam NDSM = Black
    Student Experience Amsterdam Zuidas = Orange
    Student Experience Madrid Pozuelo = White (padel court)
    Student Experience Granada = Black (padel court)

    As a Student Experience resident, you can use the rooftop facilities every day from 9 AM - 10 PM. A maximum of 50 people are allowed on the rooftop at once. Due to fire safety, smoking on the roof is prohibited.

  • Football on the rooftop

    Every Wednesday, Student Experience and FC Urban organize a football match on the rooftop sports field of every Student Experience location in Amsterdam.

    With FC Urban, you can join a football match whenever it suits you, whether it’s with old acquaintances or new friends. The unique locations can be found throughout Amsterdam, from Museumplein to Oosterpark, and of course, at all Amsterdam locations of Student Experience.

    As a resident of Student Experience, you can play with FC Urban everywhere for free. To register, just create an account. Even if you don’t live at Student Experience, you can still play football with FC Urban. Simply register for a match through the FC Urban website.

  • Photoshoots on the rooftop

    Anyone can submit a request to use the rooftop of one of our locations for a photo or video shoot, whether it’s for a school project, personal project, or commercial project. Shoots can take place 7 days a week between 7 AM and 9 PM (including construction and dismantling).

    Send your request to communications@studentexperience.com at least 2 weeks prior to the desired date of the shoot. Please include this information:

    - Company details
    - Date of shoot
    - Intended use
    - Amount of people
    - Time and duration (including installation and dismantling)

Is your answer not listed here?

Get in contact with us, the Student Experience team would love to help you. Want to contact the duty manager of your location directly? You can find his number at the reception of your location and in your service portal.

 Contact details for short stay (Madrid Pozuelo)

+34 609 474 206