Step by step explanation about...

Signing contract

Signing your lease in a few steps

Step 1Confirmation by mail

After you have been chosen via the automated draw, a confirmation will be sent by e-mail.

In your account, you can schedule an appointment for an introductory meeting. Are you abroad? Then you can schedule a FaceTime meeting.

Step 2Introductory meeting

From the moment you have received a message that you have been drawn, the introductory meeting must take place within 48 hours.

The introductory meeting, that is held on site or via FaceTime with the duty manager, consists of the following:

  • Check for proof of enrolment at the educational institution;
  • Time to look around and visit a model studio;
  • Time to ask questions.

The introductory meeting takes approximately 30 minutes. After the introductory meeting you have 24 hours to accept or decline the studio online. Should you fail to do so, the reservation of the studio for you will be canceled automatically.

Step 3Signing digitally the contract

Digitally signing the contract can be done via the Service Portal. Then pay your first lease invoice, and get the keys to your brand new home!

The first lease invoice consists of:

  • The rent for the remaining days of the month in which the lease commences. Does the contract start at the end of the month? Then the rent for the next month is also included in the lease invoice;
  • Administration costs up to 50 euros;
  • The deposit of 1120 euros.

Step 4Check-in

During check-in, you are welcomed at the reception by the duty manager. He or she walks you through the studio for verification and hands over the keys.

Do you have any questions regarding the studio? The duty manager will be happy to answer these.

Please bring your ID (passport/ID card/driver's license) documents to the check-in.

Terminate contract

Whatever the reason for your leaving, we will explain step by step how terminating the contract works.

Step 1Contract termination

You may terminate the contract on any day of the month. The notice period is at least 1 month. For fixed-term contracts, you will receive a notification from us at least 1 month before the contract expires.

Terminating the contract can be done in the service portal.

Step 2Pre-inspection

When you terminate the contract, you can make an appointment for a pre-inspection.

  • During the pre-inspection we'll have a look at the condition of your studio and give you pointers on how to make sure it is brought back in perfect condition before you leave.
  • The pre-inspection takes around 30 minutes.

Step 3Items offered for purchase

Should you wish to offer items for purchase, please indicate this upon termination of the contract. Your contact details are then shared with the new student. If he/she is interested, he/she can contact you.

The arrangements are made among the students themselves, we do not play a part in the transfer of items.

Step 4Clearing out the studio

The studio must be neat and clean before you return the keys. Clear agreements are made about this during the pre-inspection.

Only the items that will be purchased by the new tenant can be left behind in the home. Besides this, the studio must be empty.

Step 5Final Inspection

Upon termination of the contract, an appointment for the final inspection was scheduled.

During the final inspection, we inspect whether the studio is tidy, clean and left according to agreement. If this is not the case, we reserve the right to charge extra costs.

Additionally and if applicable, the meter readings will be recorded. These are the final meter readings for heat, water and electricity for the purpose of calculating the final bill.

The final inspection usually takes 30 minutes and is scheduled on the last day of the contract.

Step 6Turning in the keys

During the final inspection you must hand in the keys to the duty manager.

Step 7The final bill and deposit

In the final bill we settle all the costs that are still outstanding. This can be a payment backlog or repair work to the studio. You will receive this bill within 10 business days.
We will refund (the remainder of) the deposit two months after the end of the contract.

We will also discontinue the automatic payment authorisation.

Please note: you must terminate contracts with external companies yourself. Do not forget to deregister from the municipality.

Step 8Settlement of service costs

In most cases you receive a settlement of the service costs. The settlement of the service costs for the current year cannot be included yet in the final bill. You will receive this via e-mail the following year.

Are you paying an all-in price? Then no settlement of the service costs will be made.

 

Terminate the contract here

Leaving the studio

We are happy to help you prepare your check-out. Here are some tips.

Step 1Terminated your contract.

Upon termination we schedule a pre-inspection together. This takes place 2 weeks before your departure.

What can you do in the meantime?

  • Conducting a thorough cleaning: this makes it easier to clean everything one last time and our duty manager can provide you with tips regarding what needs extra attention.
  • Download the checklist alongside. This way you can easily check which elements of your studio will be checked and you may be able to check off some points already.

Download the checklist here

Step 2Pre-inspection

During the pre-inspection our duty manager checks the studio. Your studio does not have to be empty for this.

We look at the condition of the paintwork, which elements deserve extra attention in cleaning and whether everything in the studio (from sockets to door handles and frames) is still in good condition. Is something not in order? We will let you know, so you can fix it yourself, but also how much it will cost if we fix it for you.

Now is the time to pay close attention and write along. Solving the issues stated can save a lot of money. After all, painting or repairing something yourself is cheaper than outsourcing!

Step 3Emptying the studio

The studio must be emptied completely. It is not possible to leave items behind.

Upon termination you have indicated whether you want to offer items for purchase to the next tenant. Have you reached an agreement? Then we would like to see a confirmation of what remains for purchase in the studio during the final inspection.

Are there items you don't want anymore? Maybe you can make a neighbour happy with your items and earn some money! You can place a message in the private Facebook group of your location.

Step 4Final inspection

The moment is here, you are leaving us. Before you hand in your keys, we will conduct a final inspection of your studio together. We will check whether the studio has been returned to its original condition. This is pleasant for the next tenant, and you would like the same, right?

Have you used our convenient lists? Then chances are we'll get through it quickly.

Are there still issues that have not been settled yet? Then Student Experience must handle these issues and we will charge for this. It is better to put this money into your new home or spend it on fun things, so make sure you have everything fixed down to the last detail.

As your last act, you hand in your keys and it's time to leave your Student Experience adventure behind.

General information Zuidas

  • Facebook group Zuidas

    Are you already a member of the Student Experience Amsterdam Zuidas Facebook group? You can use it to communicate with your neighbours and exchange the best study tips, sell accessories and furniture to each other, and stay up to date about everything which is happening at your location!

    Request to join the group here

  • Medical services Zuidas

    You are welcome at GP practice Zwaansvliet. The practice is open Monday to Friday from 08.00 to 17.00. You can make an appointment by phone, or directly via the website. Do you have a quick medical question? You can make use of e-mail consults.

    More information or would you like to register? This is possible on the website of GP Practice Zwaansvliet.

    Contact details:
    Zwaansvliet 5
    1081 AP Amsterdam
    info@hapzwaansvliet.nl
    +31 (0)20 - 642 09 09

  • Transferring Your studio to someone else

    Are you moving out permanently? Then it is unfortunately not possible to 'transfer' your studio to someone else. In order to give every student a fair chance to a studio at Student Experience, the studio listed on the website when you leave. Of course you can point your friends to the selection on the website.

  • House sitting

    It is possible to let someone else stay in your studio temporarily. If you are going to study abroad for a period of time, for example, someone else can occupy your studio for a maximum of six months.

    Subletting is not permitted. However, it is possible to apply for house sitting, formally called residence stewardship. One of the things that is different about this, is that we meet the person occupying your studio for that time. That way we all make sure we are on the same page about living at Student Experience. You'd want us to do the same for your neighbor's studio, right?

    House sitting must always be requested before the house sitting period begins. If you fail to do so, then subletting occurs. More information about applying for house sitting can be found in your service portal.

    Are you looking to share a studio (people living together) at Student Experience? Unfortunately, this is not possible.

  • Bulky waste Zuidas

    Bulky waste includes large items that don't fit in the container, such as electrical goods, appliances and furniture. Please note: large cardboard boxes belong in the container marked 'papier' or can be disposed at a Waste Collection Point ('Afvalpunt') free of charge.

    Call 14 020 to make an appointment free of charge or bring your items to a Waste Collection Point ('Afvalpunt'): The Waste Collection Point for your neighbourhood is Meerkerkdreef 31. For more information, see amsterdam.nl waste.

    Beware! If you don't follow the rules, you risk a fine of the municipality of at least €100,-. You can save a lot of money by disposing your waste in the container and placing bulky waste outside at the right moment.

  • Waste

    Let's clean things up nicely. Here we explain how to get rid of your waste. Maybe you can make someone else happy with the stuff or clothing you don't use. That way, you are being sustainable!

Paying rent Zuidas

  • Payment order

    It is possible to set up a monthly payment order or periodic transfer. You can then determine the date of the transfer yourself, as long as we have received the amount before the 1st of the month.

    It is important to always state your name, address and customer number (KLxxxxxxxx) with the transfer. You can find the KL number on your personal page in the portal.

    IBAN account number Amsterdam Zuidas
    NL26 ABNA 0616 3626 33
    (Name: RAVAM C V)


    For international payments you may need additional information. You can use the following bank information.
    Name: ABN AMRO Bank N.V.
    Address: Gustav Mahlerlaan 10
    City: Amsterdam
    BIC: ABNANL2A
    Please note: Any bank fees are to be borne by the student. Bank fees that are charged to Student Experience will be deducted from the rental payment.

  • Backlog

    It is possible that you forget to pay the rent for your studio. In case we don't receive the amount before the 1st of the month, a payment backlog occurs.
    We will then send you an invoice reminder.
    Fail to pay within 14 days? Then collection costs will be charged.

    Therefore, make sure you pay on time, to prevent unnecessary costs.

    You can settle your payment arrears through the service portal.

  • Payment plan

    Payment arrears can quickly add up, so it is important to find a solution as soon as possible. In exceptional cases we can set up a payment arrangement for this. This way you pay off your debt in instalments.

    The most important rules are:

    • A payment plan can be arranged no more than once every 12 months. We calculate this from the end date of the last payment plan.
    • The backlog may not increase any further, the monthly rent must be paid on time just like the amount of the payment plan.
    • Do you not comply with the arrangements made in the payment plan? Then the arrangement will be terminated and the bailiff will be engaged.
  • Debt assistance

    Do you have debts you can no longer overcome by yourself? The municipality of Amsterdam can help you with your debts if you meet the conditions. Take a look at Amsterdam.nl.

  • Landlord statement

    A landlord statement provides information regarding living and payment behaviour in the last two years. A landlord statement can only be provided if you stay with Student Experience for more than 1 year and meet the following criteria:

    • No payment arrears at this time or in the past year;
    • No payment plan at this time or in the past year;
    • No record with the bailiff at this time or in the past year;
    • No social notifications at this time or in the past year.

    Do you want us to issue a landlord statement? Send an e-mail to info@studentexperience.nl and we can return a completed landlord statement within 2 business days.

Repairs, disturbances and complaints Zuidas

  • Request repair

    If something needs to be repaired in your studio, you can submit a repair request here. We can fix it for you, even if you are not at home. You can give us permission for this. It is also possible to make an appointment in the location operator’s appointment schedule.

    Is it an emergency? Then call the Duty manager.

  • Overview repair requests

    The repairs you requested (both for your studio and communal spaces) and that are being processed by us can be found here

  • Disturbance

    Are your neighbours causing disturbance with loud music, smoking or household waste? We can help to find a solution!

    Talk
    It is important to first discuss the issue with your neighbours. Maybe the neighbours are not aware of the disturbance they are causing. Stay calm and friendly and show understanding for each other's situation. Has this not helped? Then proceed to the following step.

    Reporting a disturbance
    Has a conversation not helped to solve the situation? Then you can report the disturbance to us. We will look for a fitting solution.

  • Complaints

    Do you have a complaint? We are happy to solve it as soon as possible so that you can live carefree again. Report your complaint here, and we will get started as soon as possible.

Is your answer not listed here?

Get in contact with us, the Student Experience team would love to help you. Want to contact the duty manager of your residence directly? You can find his number at the reception of your location and in your service portal.