In order to keep the costs as low as possible for everyone, we arrange matters such as water and TV and internet connections collectively. These and other services are included in the service costs that you pay for your studio.
The services and deliveries that we and/or third parties provide are charged as service costs. Think of cleaning, garden maintenance, district heating, water, electricity and connections for internet and TV. In this way, everything is always organised well and you live in a well-kept complex.
In the service portal you can find out which services and deliveries are part of your service costs.
The amount of the service costs differ per location. For more information, check the heading 'prices' of the relevant location. The service costs can be increased annually if the actual costs exceed the paid advance. Of course we try to keep the service costs as low as possible.
No, governmental taxes and charges are not service costs. After all, the landlord does not provide services for these. You will in any case receive an invoice for waste collection and water taxes.
If your income is low, you can request remission for certain taxes and charges. On the website of the Tax Office of the Municipality of Amsterdam you can read which taxes and levies you have to pay and how you can request a remission for this.
Yes, from 2018 onward, the energy tax refund will be settled in the service cost statement and will not be refunded separately to tenants.
The part considering utilities is based on an estimate of the expected consumption. The service costs regarding, among other things, the internet connection, the contribution to cleaning costs in general areas, security, the caretaker, etc. have been determined on the basis of the rules of the rent committee.
The service costs are settled retrospectively once a year, against the actual costs. This statement shows whether you have paid too much or too little in the past calendar year. We will then issue a refund or send a separate invoice. On the basis of this settlement, the service costs are redefined and a new advance amount is determined. You will receive the settlement of service costs no later than six months after the end of a calendar year. If you relocate, you may have to wait a while for the final bill.
If you get back a large sum over the past year, for example due to a mild winter, this does not automatically mean that you will also pay less service costs in the new year. If the coming winter is expected to be very cold or if energy prices are expected to rise, this may be reason for us not to lower the advance amount.